How To Get Help

There are several tutorials that you can follow to accomplish everything you need to know about putting your website together. You will find them in our knowledge base. If you are unsure of anything or need additional help, please visit our support ticket area and submit a ticket. We answer tickets during the day, into the evening and on weekends.

Our live chat is available on business days.

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I have misplaced my login info, where can I find it?

If you log into the client area using the email address and password you registered with you...

Someone purchased from me. How do I find their order?

Click on Orders on the left hand side of your admin area. Then from the dropdown menu choose...

How do I access my storeadmin and what is the storeadmin for?

The storeadmin is where you will log in to add content to your pages, categories to your catalog...

How do I cancel my hosting account?

If you would like to cancel your account, please notify PappaShop via the instructions below...

How do I upgrade or downgrade my account?

To downgrade your account, log into the client area and click on Services / My Services. Then...